Quilled Chicken

SHIPPING & DELIVERY

We are pleased to ship BON TON goods worldwide, with care and attention given to each order.

Orders are shipped via UPS, and most parcels are dispatched promptly once prepared. Delivery times vary depending on destination and item type, but many orders arrive within just a few days.

Shipping Rates & Complimentary Shipping

We offer flat-rate shipping to most destinations. Shipping costs are calculated at checkout once your address is entered.

Complimentary shipping is available on qualifying orders:

United States: orders over $300

Sweden: orders over 500 SEK

Denmark: orders over 350 DKK

EU (Eurozone): orders over €200

Please note that U.S. orders shipped from Sweden may be subject to import duties or fees upon delivery.

Complimentary shipping does not apply to returns or exchanges.

Lead Times

Many of our objects are handmade, produced in small ateliers, or sourced as one-of-a-kind pieces.

In-stock items typically ship within 3–7 business days

Some items may require additional preparation time due to fragility, size, or special handling

If your order includes items with differing lead times, we will contact you to coordinate shipment options

Furniture, Art & Special Handling

Not all items can be shipped via standard parcel service.

Large furniture, art, estate pieces, trophy mounts, and especially fragile or oversized objects may require local delivery, custom freight, or in-person collection. When applicable, this will be noted in the product description.

If you require a custom shipping quote or have questions about delivery options, please contact us at info@bontongoods.com.

International Shipping & Duties

We ship internationally where possible. Please note:

Perfumes and colognes cannot be shipped internationally

All shipments leaving Sweden may be subject to import duties, taxes, or customs fees, assessed by the destination country

These charges are the responsibility of the recipient and are not included at checkout

Shipping Confirmation

Once your order has shipped, you will receive an email confirmation with tracking information.

UPS does not deliver to P.O. Boxes. Please provide a physical address at checkout.

Delivery & Signatures

You are responsible for accepting delivery of your order. Shipping charges are non-refundable in the event of unsuccessful delivery attempts.

If you require a signature upon delivery, please note this in the Special Instructions field at checkout. Additional delivery attempts or returned shipments may incur extra charges.

Damages

While we take great care in packing every order, damage can occasionally occur in transit.

If your order arrives damaged, please retain all original packaging and contact us immediately at info@bontongoods.com. We will guide you through the next steps as quickly as possible.

Sustainability

We use recycled and recyclable packing materials whenever possible, balancing protection with environmental responsibility.

RETURNS & EXCHANGES

New, unused goods may be exchanged within 14 days of purchase or returned for store credit, valid for one year.

Shipping charges, including complimentary shipping, do not apply to returns or exchanges.

The following categories are final sale:

Candles
Estate & vintage items
Paper goods
Textiles
Pre-orders and special orders
Holiday décor

Receipts are required for all returns and exchanges. We do not offer cash refunds.

If you have any questions regarding returns, please contact us at info@bontongoods.com.

We want you to love living with your BON TON goods.

Many of our pieces are handmade, vintage, one-of-a-kind, or produced in small quantities. Natural variations, patina, and subtle irregularities are part of their character and not considered defects.

Please review product descriptions, dimensions, and images carefully before placing your order. If you have any questions about materials, scale, condition, or shipping, we are always happy to help before purchase at info@bontongoods.com.

Most items at BON TON goods are handmade, estate, or vintage.

As such, variations in finish, color, size, and surface are to be expected and celebrated.

These details reflect the history of each piece and the hand of the maker, and are not considered flaws.

We do our best to represent items accurately through images and descriptions; however, images are non-contractual.

If you have questions or would like additional details before ordering, we’re always happy to help at info@bontongoods.com.