FAQ
Shipping
How long does delivery take?
Most in-stock orders are dispatched within 1–3 business days. Delivery times vary by destination, customs processing, and carrier conditions.
- Sweden: Typically 1–3 business days
- Denmark: Typically 1–3 business days
- European Union: Typically 2–6 business days
- United States: Typically 2–6 business days
- Rest of World: Delivery times vary by destination
Tracking information will be provided once your order has been dispatched.
Do you offer complimentary shipping?
Complimentary UPS shipping is available for qualifying orders and destinations. See current rates and thresholds here.
Shipping rates for other orders and destinations are calculated at checkout.
Please note that many estate pieces, particularly furniture, artwork, and other large, heavy, or delicate items, are available for local delivery only or may require a custom shipping quote.
For shipping inquiries, please email info@bontongoods.com.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with tracking details.
Returns & Exchanges
What is your return policy?
Except where mandatory consumer law provides otherwise, eligible new and unused merchandise may be returned within 14 days of confirmed delivery for exchange or store credit.
All returns require prior written authorization. Items must be unused, complete, and returned with their original packaging, labels, accessories, and documentation. Return shipping costs are the customer’s responsibility unless otherwise agreed in writing or required by law.
Read our complete Returns & Exchanges Policy here.
Do you offer refunds?
Under BON TON goods’ voluntary return policy, eligible returns are issued as an exchange or store credit rather than a refund to the original payment method. Where applicable law requires reimbursement through the original payment method, those mandatory consumer rights will apply.
Are any items final sale?
Except where mandatory consumer rights provide otherwise, jewelry, estate and vintage items, one-of-a-kind objects, candles and fragrance products, paper goods, books, textiles, holiday merchandise, pre-orders, special orders, customized items, and gift cards are final sale.
What if my order arrives damaged?
Please inspect your order immediately upon arrival. Transit damage must be reported to info@bontongoods.com as soon as possible and within 48 hours of confirmed delivery.
Please retain the item, shipping carton, and all original packaging. A claim requires photographs of the carton, shipping label, interior packaging, and damaged item, together with a clear, continuous unboxing video and a written description of the damage.
Complete documentation requirements and claim procedures are available in our Shipping Policy.
Pre-Orders & Special Orders
What is a pre-order?
Some pieces are available to reserve before they arrive in stock. Estimated delivery information is provided on each product page.
Can I cancel a pre-order?
Pre-orders and special-order items cannot be cancelled or returned except where required by applicable law.
Product Availability & Unique Items
Are all items shown online available for immediate delivery?
Many of our pieces are available for immediate delivery, while others may be made to order, available by pre-order, or one-of-a-kind items with limited availability. Availability details are shown on each product page whenever applicable.
Are estate and vintage items unique?
Yes. Estate, vintage, antique, and one-of-a-kind pieces are often unique. Once sold, the exact item may not be available again.
Will the item I receive look exactly like the photograph?
We make every effort to photograph and describe each item accurately. However, many of our pieces are handmade, antique, vintage, or made from natural materials. Subtle variations in color, finish, shape, scale, patina, or surface detail may occur.
For handmade ceramics, textiles, jewelry, candles, antiques, and estate pieces, these variations are part of the character of the object and should be expected. Product images are intended to represent each piece as accurately as possible, but the final item may vary slightly from the photograph.
International Orders
Do you ship internationally?
Yes. BON TON goods ships throughout Europe, North America, Asia, and to most international destinations.
Will I have to pay customs duties or import taxes?
Orders shipped outside the European Union may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country. These charges are the responsibility of the recipient.
Which currency will I be charged in?
Prices are displayed in local currencies where available. Your final payment will be processed in the currency displayed at checkout.
Visiting BON TON goods
Do you have a physical shop?
Yes. BON TON goods is located in Malmö’s historic Gamla Staden, just a short walk from Malmö Central Station.
Our boutique brings together heritage craftsmanship, artisan jewelry, antiques, estate pieces, and carefully curated objects for the home.
Questions?
If you have a question about an order, shipping, a product, or availability, please contact us at: