Shipping policy

SHIPPING & DELIVERY

Thank you for your order. As a small, family-owned company, we personally prepare, inspect, and carefully pack every shipment from BON TON goods.

Most in-stock orders are dispatched within 1–3 business days. Delivery times vary according to destination, order timing, customs processing, and carrier conditions.

We ship exclusively with UPS. A complete shipping address, telephone number, and email address are required so UPS can provide tracking information and contact the recipient when necessary. 

Shipping rates are calculated at checkout. Complimentary shipping is available for qualifying orders and destinations. Certain estate pieces, furniture, artwork, and other large, heavy, fragile, or unusually valuable items may require local delivery or a separate shipping quotation.

For current delivery estimates and additional information, please visit our Shipping Information page.

ORDER INSPECTION & PACKING

All merchandise is carefully inspected before dispatch and securely packed for transport. BON TON goods does not charge additional handling or wrapping fees.

Tracking information will be provided after your order has been dispatched.

SHIPPING INFORMATION

Orders are shipped to the address provided at checkout. Customers are responsible for ensuring that the shipping address, telephone number, and email address are accurate and complete.

BON TON goods is not responsible for delays or delivery problems resulting from incorrect or incomplete information supplied by the customer.

Delivery is considered complete once the carrier confirms delivery to the address provided, subject to any mandatory consumer rights that may apply.

If delivery fails because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery, or failure to respond to courier communications, and the shipment is returned to BON TON goods, the customer will be responsible for the original shipping cost, return shipping cost, customs charges, duties, and carrier fees to the fullest extent permitted by applicable law.

DAMAGE DURING SHIPPING

Every order is inspected before shipment. If an item arrives damaged, the customer must contact us at info@bontongoods.com as soon as possible and within 48 hours of confirmed delivery.

To open a transit-damage claim, the customer must provide:

  • Clear photographs of every side of the exterior shipping carton
  • A clear photograph of the shipping label
  • Photographs showing any visible damage to the carton
  • Photographs of all interior packaging materials
  • Clear photographs of the damaged item or items
  • A clear, continuous video showing the parcel being opened and the item being removed from its original packaging
  • A written description of the damage

The item, shipping carton, and all original interior packaging materials must be retained until BON TON goods and UPS have completed their review. The item must not be used, repaired, altered, discarded, or returned without written instructions from BON TON goods.

This documentation is required so that we can verify when and how the damage occurred and submit a claim to UPS. To the fullest extent permitted by applicable law, failure to report transit damage within 48 hours, provide the requested documentation, or retain the original packaging may result in the transit-damage claim being denied.

Submitting documentation does not automatically guarantee a refund or replacement. Each claim will be reviewed based on the evidence provided, the condition of the shipment, product availability, and the carrier’s investigation.

CLAIM RESOLUTION

Once the required documentation has been received, BON TON goods will review the claim and, where appropriate, open an investigation with UPS.

Depending on the circumstances and product availability, an approved claim may be resolved through repair, replacement, store credit, or another remedy required by applicable law.

Please do not return a damaged item unless BON TON goods has provided written return instructions. Unauthorized returns may not be accepted.

MANDATORY CONSUMER RIGHTS

Nothing in this Shipping Policy excludes or limits any mandatory consumer right or legal remedy that cannot be excluded or limited under applicable law.

QUESTIONS & ASSISTANCE

If you have questions about delivery, a shipment in progress, or an item received, please contact us at info@bontongoods.com. We will be happy to assist you.