SHIPPING & DELIVERY
We are pleased to ship BON TON goods worldwide, with care and attention given to each order.
Orders are shipped via UPS, and most parcels are dispatched promptly once prepared. Delivery times vary depending on destination and item type, but many orders arrive within just a few days.
Shipping Rates & Complimentary Shipping
We offer flat-rate shipping to most destinations. Shipping costs are calculated at checkout once your address is entered.
Complimentary shipping is available on qualifying orders:
United States: orders over $350
Sweden: orders over 2000 SEK
Denmark: orders over 1400 DKK
EU (Eurozone): orders over €250
Complimentary shipping does not apply to returns or exchanges.
Lead Times
Many of our objects are handmade, produced in small ateliers, or sourced as one-of-a-kind pieces.
In-stock items typically ship within 3–7 business days
Some items may require additional preparation time due to fragility, size, or special handling
If your order includes items with differing lead times, we will contact you to coordinate shipment options
Furniture, Art & Special Handling
Not all items can be shipped via standard parcel service.
Large furniture, art, estate pieces, trophy mounts, and especially fragile or oversized objects may require local delivery, custom freight, or in-person collection. When applicable, this will be noted in the product description.
If you require a custom shipping quote or have questions about delivery options, please contact us at info@bontongoods.com.
International Shipping & Duties
We ship internationally where possible. Please note:
Perfumes and colognes cannot be shipped internationally
All shipments leaving Sweden may be subject to import duties, taxes, or customs fees, assessed by the destination country
These charges are the responsibility of the recipient and are not included at checkout
Shipping Confirmation
Once your order has shipped, you will receive an email confirmation with tracking information.
UPS does not deliver to P.O. Boxes. Please provide a physical address at checkout.
Delivery & Signatures
You are responsible for accepting delivery of your order. Shipping charges are non-refundable in the event of unsuccessful delivery attempts.
If you require a signature upon delivery, please note this in the Special Instructions field at checkout. Additional delivery attempts or returned shipments may incur extra charges.
Damages
While we take great care in packing every order, damage can occasionally occur in transit.
If your order arrives damaged, please retain all original packaging and contact us immediately at info@bontongoods.com. We will guide you through the next steps as quickly as possible.
Sustainability
We use recycled and recyclable packing materials whenever possible, balancing protection with environmental responsibility.
*Shipping fees are non-refundable. If delivery fails due to customer-provided address errors, incomplete address details, or lack of response to courier communications, the shipment will be returned to the merchant. Shipping and handling fees will not be refunded, as the delivery service has been rendered.
